As Clarion Hotel Istanbul Mahmutbey, our main goal is to provide the highest level of guest satisfaction with our products and services. As we move towards this goal, the following items constitute our basic principles.
A long-term sustainability management system is implemented that addresses environmental, social, cultural, economic, quality, human rights, health, security, risk and crisis management issues appropriate to the size and scope of our hotel and directs continuous improvement.

• Legal regulations

• Clarion Hotel undertakes to comply with legal regulations regarding all its products, service operations and other activities.
  In addition to working in compliance with legal regulations, our facility provides services at international standards. The standards applied are as follows.
  "ISO 9001:2015 Quality Management System" is available in our business as it contributes to our business by meeting and exceeding the expectations of our guests, staff and laws.
  "ISO 22000:2018 Food Safety Management System" is available in order to prepare and present hygienic and safe foods to our guests, especially to eliminate threats to Food Safety, and to contribute to our employees.
  "ISO 10002 Customer Satisfaction Management System" is implemented in order to ensure continuous improvement along with complaint management by meeting guest satisfaction at the highest level.
  We were entitled to receive the "Zero Waste Certificate" given within the scope of the zero waste project in 2022. We continue its continuity.

• Human rights

• Clarion Hotel is committed to respecting all internationally recognized human rights regarding its activities. It complies with all legislation and agreements within this scope. In this regard, we evaluate all our guests and employees equally, regardless of race, color, gender, religion, opinion, age, social and marital status, family origin, physical or mental disability and sexual orientation.

• Investment in Employee Safety and Human Resources

• The basis of Clarion Hotel's Human Resources processes is the value we give to people, and therefore to our employees. The health, safety and happiness of Clarion Hotel employees are an integral part of our strategic goals of growth, profitability and focus on creating new opportunities. All our employees who will contribute to this goal benefit from our equal training opportunities. Clarion Hotel closely monitors and implements legal obligations regarding the health, safety and working hours of its staff and business partners; regularly inspects and checks compliance.

• Guest Satisfaction and Safety

• Our guests are our reason for existence. We believe that we can increase our competitiveness by ensuring guest satisfaction and thus achieve much better positions in the markets in which we operate. Our primary duty is to follow up on our guests' complaints, inform them about the issue, and turn their complaints into opportunities by resolving them.

• Reducing Inequalities

• We provide equal pay for equal work for all our male and female employees.

• Children's Rights

• It adopts local and international laws and regulations regarding the rights and protection of children as minimum standards, stands against all kinds of child abuse and condemns these actions, and assists legal authorities regarding all these actions specified in the law. It has an attitude against child labor and does not employ child labor other than interns determined by law. It organizes awareness-raising training and information activities for all segments of society (employees, guests and suppliers) regarding all studies within this scope, and ensures the development and supervision of all institutions and organizations against child rights and abuse. is the primary duty of our employees. In case of any problem, the Security Department reports it to the security forces.

• Respect for the Environment - Energy Saving

• We are aware that our energy resources are limited, we monitor our consumption data to support less energy and water consumption, we raise the awareness of our employees, and we work to ensure continuous improvement of energy efficiency. In order not to harm the environment, we evaluate our waste and hazardous waste within the framework of recycling principles in a way that does not pollute the nature. We take care to protect plant and animal species specific to our region.

• food safety

• For the health and safety of our hotel's guests and employees: We prioritize hygiene conditions by implementing the Food Safety Management system, comply with all national and international standards and legal regulations regarding healthy food production, meet the needs and expectations of our guests and constantly improve and renew our activities.

• Ensuring Occupational Health and Safety

• By adopting the legislation and determined laws and regulations as minimum standards, we identify the dangers that may lead to occupational accidents and occupational diseases in all our activities, manage the risks, provide safe and healthy environments for our employees, guests and suppliers, and raise awareness among all segments of the work within this scope. To organize enhancing training and information activities. It is the primary duty of all our institutions and employees to ensure the continuous development and supervision of the occupational health and safety system.

• Supporting the Local Economy and Sustainable Purchasing Practices

• We are aware of our contribution to the local economy. For this reason, we make most of our supplies from local producers. For sustainable tourism, we purchase environmentally friendly products and services with high energy, water and waste efficiency.

• Sustainable Cities and Communities

• We inform our guests about public transportation methods and bicycles in the immediate area. We provide information to all our stakeholders for the protection and promotion of our cultural and natural world heritage.

• Employee Rights

• We support and monitor internationally recognized human rights and protect the health and welfare of our employees and the environment while continuing and developing our activities. We value our employees and the contributions they make. In the recruitment and employment (placement, promotion, social rights, etc.) process of our employees, in line with our selection / evaluation criteria such as experience, skill level and merit, everyone is eligible for nationality, race, religion, belief, age, nationality, sexual orientation, marital status, pregnancy, Equal opportunities are provided regardless of disability, union membership or political opinion. In this direction, we act in accordance with the determined criteria and principles in all matters falling within the scope of corporate social responsibility areas such as human resources and human investment projects, stakeholder culture and company vision, educational support activities, culture and art development practices.
  Where people can bring out their best work by treating each other fairly and with respect; in peace and order; Our company is committed to providing a working environment with a high level of trust, free from unlawful harassment, humiliation, intimidation, threats and discrimination. These situations are absolutely not tolerated. It prohibits all forms of forced labor. Necessary opportunities are provided for employees to easily express their suggestions and complaints.
  We ensure that women have equal opportunities for leadership through their full and effective participation at all levels of management.

• Climate Action

• We organize environmental exercises to strengthen resilience and adaptation capacity against climate change-related hazards and natural disasters. We are aware of our contribution to the local economy, which is why we choose our suppliers and raw materials from the local area. For sustainable tourism, we make environmentally friendly purchases that produce less energy, water and waste.

• Partnerships for Purpose

• Organizations, fairs, etc. for access to science, technology and innovation. We evaluate effective partnership opportunities. We represent our country and destination with our promotional activities at home and abroad and support eco-tourism.

• Responsible Production and Consumption

• We produce in line with demand and need to ensure sustainable management and efficient use of natural resources and to prevent food waste.
  In order to ensure environmentally friendly management of chemicals and all wastes throughout their life cycle and to minimize their harmful effects on human health and the environment, we ensure correct storage and shipment to licensed facilities to prevent the release of these wastes into air, water and soil.

• Clean Water and Sanitation

• We provide safe drinking water for everyone and care about the local community by supporting fair access. For the efficient use of water; We regulate our garden watering hours, improve our equipment in line with technological developments and perform regular plumbing maintenance. Our wastewater is directly transmitted to the wastewater sewer connection system, and we ensure the breakdown of oils with helpful bacteria in order to reduce the wastewater pollution load.

• 08.01.2024